Current behaviourConstructed example
Free-form tenant message
Sample property · Flat 3B
“Hi, since yesterday it has been dripping under the kitchen sink, especially when we use the tap. Someone would be home on Wednesday after 3 pm.”
Technology
Turn free-form reports into reviewable maintenance cases.
Static forms have limited ability to handle free language, varied phrasing and missing information. Gemini on Vertex AI supports the guided conversation and structured preparation; specialised Google Cloud services add document processing and translation. Decisions remain with administration.
Operating principle
AI prepares. People decide.
The technical value lies in preparing unstructured input—not in autonomous commissioning.
One case, explained end to end
From a free-form message to professional review.
The constructed sink example shows the transformation using current product behaviour. Photos are case evidence; no AI image analysis is claimed.
Current behaviourConstructed example
{ }
Structured preparation
- Category
- Plumbing
- Location
- Kitchen · under the sink
- Description
- Water appears under the kitchen sink, primarily during use, around the pipework or trap.
- Time window
- Wednesday · 3–5 pm
- Urgency
- Not assigned automatically
- Photo available as case evidence
- Permission to enter was granted
Current behaviourConstructed example
Administration review
Prepared summary
Leak under the kitchen sink during use. One photo is attached; entry is permitted and Wednesday from 3 to 5 pm is available.
- Review or edit the case data
- Approve liability where required
- Select and assign a trade business
The structured output supports review. It is not evidence that every case is complete or professionally correct.
Technical tasks
Use generative AI where language and context vary.
The tasks are separated so visitors can see which part needs generative AI and which part is specialised processing.
- 01
Understand free language
Gemini on Vertex AI supports intent recognition and quality checks across differently phrased reports.
- 02
Ask targeted follow-ups
The guided workflow asks bounded questions about the problem and location and lets users review media and availability before submission.
- 03
Prepare a decision
Available text and contract context are assembled into liability information, including the applicable lease clause. The decision is made in the office, and this is not legal advice.
- 04
Add documents and languages
Document AI supports document extraction; Cloud Translation provides ticket text in supported target languages.
Verified boundaries
What the current workflow does not decide automatically.
These boundaries come from reviewed product behaviour and are not presented as a general AI-safety guarantee.
- AI does not assign a trade business by itself.
- Administration can review or edit case data and recommendations.
- Unclear liability may require approval by administration or the owner.
- When no trade business matches, manual handling remains available.
- The current intake does not assign urgency automatically.
Photos in the current public example are shown as case evidence, not as AI-analysed input.
For technical evaluators
Architecture and security commitments are deliberately separate.
The architecture page shows the logical product flow, selected Google Cloud roles and scale drivers. The security overview documents data paths, regions and pilot prerequisites—without exposing internal topology or security mechanisms.
Evaluate the technology on real cases in a pilot.
In an initial conversation, we clarify whether VerwaltKlar fits your portfolio, team and maintenance process.